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FAQs: RF – Repairs/RMA

We support our customers, both before and after purchasing our equipment.

Our #1 priority at Advantech Wireless Technologies is to ensure that the product and service has exceeded our Customers expectations. We strive to provide superior customer service by understanding our customer needs and requirements. 

Questions & Answers:

The average repair time is 30 days depending on the severity of the fault and replacement parts required

Our repaired units carry a 90 day starting from the shipping date pertaining to the repair work carried out on the unit

The RMA number will be issued the same day (during the week) or the following business day

Please contact us directly

Our RMA numbers are valid for 30 days. If 30 days has passed, please contact us so we can provide a new RMA number

We currently have 4 repair centers (Canada, Brazil, China and Russia)

We are currently developing a system, which would provide instant status updates?

We offer credit terms (once approved), credit card and wire transfer options

Global Contacts

USA
CANADA
16715 Hymus Blvd.
Kirkland, QC
Canada H9H 5M8
Tel.: +1 514 694 8666
Fax: +1 514 868 0371

info.canada@advantechwireless.com

INDIA
Tel.: +1 770 400 9544
Fax: +1 514 868 0371

info.india@advantechwireless.com

ASIA PACIFIC
16715 Hymus Blvd.
Kirkland, QC
Canada H9H 5M8
Tel.: +1 514 694 8666;3116
Fax: +1 514 868 0371

info.asia@advantechwireless.com

UNITED KINGDOM

Tel.: +1 514 694 8666
Fax: +1 514 868 0371
info.uk@advantechwireless.com

RUSSIA & CIS

16715 Hymus Blvd.
Kirkland, QC
Canada H9H 5M8
Phone: +1 514 694 8666;222
Fax: +1 514 868 0371

info.russia@advantechwireless.com

LATIN AMERICA

Regional HQ: 

Tel.: +1 514 694 8666
Fax: +1 514 868 0371

Info.LatAm@advantechwireless.com 

Brazil:

+55 11 4326 6200

Info.Brazil@advantechwireless.com

If the question that you have is not answered here, then please contact our Support Team.

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