We support our customers, both before and after purchasing our equipment.
Our #1 priority at Advantech Wireless Technologies is to ensure that the product and service has exceeded our Customers expectations. We strive to provide superior customer service by understanding our customer needs and requirements.
Questions & Answers:
The average repair time is 30 days depending on the severity of the fault and replacement parts required
Our repaired units carry a 90 day starting from the shipping date pertaining to the repair work carried out on the unit
The RMA number will be issued the same day (during the week) or the following business day
Please contact us directly
Our RMA numbers are valid for 30 days. If 30 days has passed, please contact us so we can provide a new RMA number
We currently have 4 repair centers (Canada, Brazil, China and Russia)
We are currently developing a system, which would provide instant status updates?
We offer credit terms (once approved), credit card and wire transfer options