FAQs: RF – Repairs/RMA

We support our customers, both before and after purchasing our equipment.

Our #1 priority at Advantech Wireless Technologies is to ensure that the product and service has exceeded our Customers expectations. We strive to provide superior customer service by understanding our customer needs and requirements. 

Questions & Answers:

How long does it take to repair my unit?

The average repair time is 30 days depending on the severity of the fault and replacement parts required

How long is the after repair warranty?

Our repaired units carry a 90 day starting from the shipping date pertaining to the repair work carried out on the unit

When will my RMA number be issued?

The RMA number will be issued the same day (during the week) or the following business day

How can I find out if my unit is still under warranty?

Please contact us directly

How long is my RMA number valid?

Our RMA numbers are valid for 30 days. If 30 days has passed, please contact us so we can provide a new RMA number

Do you have a local repair center in my area?

We currently have 4 repair centers (Canada, Brazil, China and Russia)

Can I view the status of my RMA online?

We are currently developing a system, which would provide instant status updates?

What method of payment do you offer?

We offer credit terms (once approved), credit card and wire transfer options

Global Contacts

USA
CANADA
INDIA

+1 770 400 9544 ext. 501
info.india@advantechwireless.com

ASIA PACIFIC

+1 514 420 0045 ext. 3116
info.asia@advantechwireless.com

UNITED KINGDOM

Tel.: +44 1480 357 600
info.uk@advantechwireless.com

RUSSIA & CIS

Tel.: +7 495 971 59 18
info.russia@advantechwireless.com

LATIN AMERICA

Regional HQ: +1 514 420 0045
Info.LatAm@advantechwireless.com 

Brazil - Sao Paulo: +55 11 3054 5701
Info.Brazil@advantechwireless.com

If the question that you have is not answered here, then please contact our Support Team.

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